Hey madsem,
given that sometimes parts of Netlify go down when our customers sites are impacted by an incident, the safest and best way for us to interact with customers such as yourself is to use an external service like Statuspage. Prior to using statuspage, we did have our emergency infrastructure impacted by incidents, and were unable to communicate reliably at all, which is of course terrible and very unhelpful on about a bazillion levels. So, we try and make things as simple and off-service and user-error-by-our-team-when-s***-hits-the-fan proof as possible.
While I understand that you’d like to have a real time way to hear about service impacts, an email from us directly isn’t going to be part of what we can offer.
you can, though, subscribe to status page alerts - there is more information on that available here:
let us know if you have more questions!