hi everyone,
Support Leadership here - thank you for your patience as we continue to work with the folks who are working to remediate the underlying problems.
I understand your frustrations - hearing you loud and clear - and of course that is never the experience we want you to have. As soon as we have a better idea of what, when, how and why these incidents have been impacting services - we will be happy to share as much information with you as we can.
I promise that we understand the impact and are working as hard as we can to remediate. 