I desperately need technical help and my question keeps getting hidden!

Admin
1

I have made two posts in the last 6 hours in the Support Forum trying to get some help with an issue, and the anti-spam filter keeps hiding my post and saying it will be reviewed by a moderator.

Please advise on how I can get someone to look at my question. I was under the impression that I have a paid membership with at least a minimal expectation of customer assistance.

2

Hey @csnizik

If you are on a paid plan you can submit a ticket on the Support Page.

I cannot see any others from you (a Netlify team member can see everything though so they are not lost.)

Feel free to ask your question(s) again here and if I can answer or provide other direction, I will.

3

Hi and thanks for the response. Here is a copy/paste of my question:

site name: netlify.smartling.com

My deploy previews are using gzip encoding:


curl -svo /dev/null --compressed https://deploy-preview-465--smartling-production.netlify.app/ 2>&1 | egrep -i '< (HTTP/|content-encoding|server)'

…gives me:


< HTTP/2 200

< content-encoding: gzip

< server: Netlify

When I view my site directly on Netlify, it uses gzip encoding:


curl -svo /dev/null --compressed https://netlify.smartling.com/ 2>&1 | egrep -i '< (HTTP/|content-encoding|server)'

…gives me:


< HTTP/2 200

< content-encoding: gzip

< server: Netlify

However when I view my production site, I do not get any compression:


curl -svo /dev/null --compressed https://www.smartling.com/ 2>&1 | egrep -i '< (HTTP/|content-encoding|server)'

…gives me:


< HTTP/2 200

< server: Netlify

Can anyone help me get this figured out? (My last post on this got hidden for some reason. I have a pro membership, can I not ask for help?)

4

LOL I tried to copy/paste my question here and now Akismet has temporarily hidden it.

In a nutshell I need www.smartling.com to use text compression and it’s not. The rest of my post is technical details that Akismet must not like.

5

First issue I see is that smartling.com and www.smartling.com are served by Netlify, DNS records don’t appear to match the configure external DNS documentation. As in the documentation, the apex domain is pointed to the Netlify load balancer, and the www with a CNAME pointed to the netlify.app site, where currently there are 4 A records for the apex and 4 different records for the www.

Are you proxying to Netlify through Cloudfront by any chance? If so, check out [Support Guide] Why not proxy to Netlify?

6

I am waiting for one of my teammates to get the answer to that.