Hi all,
I’m on the Starter team plan and I understand from this that https is offered for free. However, it isn’t working on my site and I’m not sure what I have done incorrectly.
Site name: https://rwanwork.netlify.app/
Custom domain: https://www.rwanwork.info/
When I go to my site name (with https), I get redirected to my custom domain, without the https. In my browser, this of course produces a warning.
Of the options mentioned in that first link above, I am looking at the instructions for “Netlify-managed certificates”.
When I click on “Domains” in the main menu, it says that my custom domain is registered through an external provider. And that’s correct. Under DNS records, I have two records (one with and one without “www”) with “IN NETLIFY”.
Returning to the main menu…if I go to “Domain management”, under HTTPS, it says that a “Let’s Encrypt” certificate could not be provisioned. I click on the “Verify DNS configuration” button and I get a “DNS verification was successful” message. If I then click on “Provision certificate”, a box comes up and a message that says “missing certificate”.
There is a link to a troubleshooting guide. I went as far as using DNSchecker.org and entered my bare domain name with NS and the Netlify name servers show up. So, this is ok…
Under Step 3 of the Advanced Troubleshooting, with Let’s Debug, I am getting " StatusNotOperational – The current status as reported by the Let’s Encrypt status page is Partial Service Disruption". I guess it is by coincidence that Let’s Debug isn’t working right now?
Over to where I purchased the domain name (GoDaddy), I have no DNS records. The message is, “We can’t display your DNS information because your nameservers aren’t managed by us.”. Also within GoDaddy, I have 4 nameservers listed. The ones that I entered a while back and which are reported DNSchecker.org.
Anyway, sorry for the information overload… I’m not too sure what I have done wrong. Any advice would be appreciated!
Thank you!
Ray
