Hey everyone,
I wasn’t quite sure where to put this, but this seems as good as any place.
As the headline indicates - its time to announce a big change - I am moving on from my current role as Support Community Manager who runs these forums.
It’s been a great 4 years (almost) at Netlify.
Before i got here, there were no forums, just a few support engineers working with @fool and @laura in the helpdesk. I was brought on to think about how we could open up our support offerings and help more people with a small team, while keeping things friendly, inclusive, positive, and encouraging to technologists from all experience levels, backgrounds, genders, racial/ethnic backgrounds, and parts of the world.
I wanted to create a place where people could learn in public without fear, as much as possible, because I know how hard it is to get started, and web forums can be a challenging, aggressive, intimidating space by and large. I wanted this place to be the opposite!
Overwhelmingly, we’ve accomplished that goal, and I couldn’t be prouder of how many people we’ve been able to help over the years, both with getting their Netlify sites off the ground, but also learning basic web dev in general.
I feel grateful to Netlify and the Support team for believing in my vision and helping me bring it about, I feel so so grateful to all of our @netlify_pilots for volunteering their time to assist others in line with that vision, and the last thanks absolutely goes to @hillary for coming on board and being the forums teammate that I never knew I needed (but who absolutely smashed all expectations).
Talking to hundreds of people here every day hasn’t always been easy; people have strong opinions (generally a good thing) but I do remind you to consider that all of us here are human and have feelings, personalities and lives that go beyond the screen and beyond our jobs at netlify. That said, we always welcomed constructive critique, and when we said we would take your feedback back to the team, that was never insincere, even if you didn’t see it!
(Before the rumour mill begins, I am leaving as a personal decision to take some time off. I am not leaving to pursue another role right away, and i was not asked to leave!)
Thank you for beautiful bunch of delightful humans, & for a very good run.
I wish you all all all the best in everything you set out to do!
Take care of yourselves and each other. I will miss you and this place!!
Perry