Free plan: production deploys blocked by stale "credit usage exceeded" flag — credits show 300/300 unused

Support
1

Hi Netlify team,

Every production deploy on our team is rejected with:

{“error”:“Account credit usage exceeded - new deploys are blocked until credits are added”}

However, the API contradicts this:

GET /api/v1/accounts/{account_id}
capabilities.credits = {“included”: 300, “used”: 0}
sites_with_usage_exceeded =
usages_exceeded =
current_usage_period_start = 2026-09-15
next_usage_period_start = 2026-10-15

So 300 of 300 monthly credits are still available, nothing is over quota, and the usage period just started. This matches the known stale “credit usage exceeded” flag that other Free-plan users have reported on this forum since July 2026.

Account details:

  • Account name: IN重庆
  • Account ID: 6aa92cb1f7cb886504b5aa4b
  • Account email / owner: hello@chungking.in
  • Plan: Free
  • Site: chungking-calendar-2027 (custom domain chungking.in, site id ffd11858-51eb-40bb-a9e5-6f0841926a73)

The site itself is still serving fine — only new production deploys are blocked.
Could you please clear the stuck flag on this team so we can deploy again? We would rather not upgrade; the credits are clearly available.

Thank you!

3

Hey @ANKH0926 :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

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Thanks for being here, and keep an eye out for that email from us!