Hi Netlify team,
My production deploys are blocked with the error “Account credit usage exceeded – new deploys are blocked until credits are added”, but my account is not out of credits.
Details:
- Team: Anestvida
- Site: anestvida.netlify.app
- Plan: Free (300 credits/month)
- Current billing period: Jul 2 – Aug 1, 2026
- Usage & billing page shows: Credits available: 30
The contradiction is visible on the billing page itself: a red banner says “Anestvida has run out of credits”, while the Credits available card right below it clearly shows 30. Every attempt to deploy (drag-and-drop of my site folder) is rejected.
This looks like the stale credit flag that several Free-plan users have reported in the past few weeks with the exact same symptom (banner claims credits are exhausted while the dashboard shows credits remaining). Could you please clear the suspension flag on my team’s backend account?
The live site is still serving normally — only new production deploys are blocked.
Thank you,
Pedro Rocha (pedroloborocha@yahoo.com.br)