Failed - Team Upgrade to Personal Plan and/or Pro Plan Failed

[Kegz1]

I upgrade to personal plan. I get confirmation email and it updates and I get the new credits.

One minute later I receive another email saying I have been download back to the free version and the credits disappear.

And I see no payment transactions.

Please advise

[Kegz1]

I have tried Different browsers, cleared cache etc. Tried different debit cards and 2 different credit cards.