Site: wondrous-daffodil-daec50.netlify.app
Custom domain: freightdispatchacademy.com
Team: freidispatch-academy
Problem:
I have tried upgrading to the Personal plan MORE THAN TWICE. Each time the upgrade
appears to complete — dashboard shows “Personal”, 1,000 credits, “Effective from Sep 5”,
period “Sep 5 to Oct 4”, and I received “You’ve upgraded” confirmation emails — but
within about one minute it automatically reverts to Free, showing “This team has
exceeded the credit limit” and 0 credits. So no upgrade ever actually persists.
Already verified:
- No card decline, no payment-error message.
- No invoice generated for the Personal plan.
- Audit log shows no manual downgrade.
- Total usage this cycle is only ~309 credits.
- Valid payment method with sufficient funds.
- I even unlinked GitHub before upgrading — it still reverted.
Deploy status:
Production deploys show “Skipped — account credit usage exceeded”. This is a
billing/plan-persistence issue, not a build-config issue, so there is no build log —
builds are skipped before running.
Ask Netlify: Tried it; it only returned general plan-limit docs and could not
resolve an upgrade that will not stick.
Request:
Please investigate why the Personal upgrade does not persist across multiple attempts,
restore my Personal plan (1,000 credits), and unblock deploys. I can share the upgrade
confirmation emails and dashboard screenshots.
Thank you.