Hello. I recently asked for help because I couldn’t remember the email address linked to my account. Support assisted me, but since the email was associated with a custom domain and I had stopped paying the monthly fee, I lost access to it. Support then helped by removing the domain from my old account—everything seemed fine up to that point.
I created a new account to register my site and link my domain, but the system displays the following message: “casabellaoficial.com or one of its subdomains is already being managed by Netlify DNS in another team.” However, the domain isn’t actually using Netlify DNS; it is hosted on Hostinger. There are no settings configured for the domain—I’ve reset it more than eight times!
This situation has been going on for days, and it seems like the domain is stuck due to a glitch linked to my old account. Can you help me? I’ve sent emails and screenshots proving that the domain has been restored to its default settings (pointing to Hostinger), yet Netlify insists that the domain is pointing to Netlify. Why is this happening? Could you please help me? HELP PLEASE
my domain: casabellaoficial.com
my email: casabellaoficialloja@gmail.com