Domain and Custom domain or one of its subdomains is already managed by Netlify DNS on another team

I previously had a Netlify account using my same email, where I connected my domain via Netlify nameservers. However, I deleted the account and later recreated it using the same email.

Now, when I attempt to add my domain (neoeshop.com) again, I receive the following message:
neoeshop.com or one of its subdomains is already managed by Netlify DNS on another team.”

Domain name I’m trying to add: neoeshop.com

I’ve also done these steps to verify my domain name:

We’ve routed this issue to our helpdesk, we’ll follow up via email.