Egypt connectivity issue – ERR_CONNECTION_REFUSED for both custom domain and netlify.app domain

Support
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1

Hello Netlify Team,

I am experiencing a connectivity issue affecting access to my Netlify-hosted website from Egypt.

Project:

  • Custom domain: zafriqon.com
  • Netlify subdomain: zafriqon-app.netlify.app

Current status:

  • Deployment is Published.
  • Netlify DNS is configured correctly.
  • HTTPS certificate is valid.
  • The website works normally from Syria.
  • The website also works immediately on the same Windows computer when a VPN is enabled.

Without VPN from Egypt:

  • Both domains fail with ERR_CONNECTION_REFUSED.
  • curl.exe returns:
    curl: (7) Failed to connect to server on port 443.

Troubleshooting completed:

  • Multiple browsers tested.
  • Different DNS servers tested.
  • Mobile hotspot tested.
  • Windows network reset performed.
  • Firewall and antivirus checked.
  • The issue persists across different connections.
  • Enabling a VPN on the same computer immediately resolves the issue.

Based on these tests, this appears to be a regional routing or connectivity issue affecting traffic from Egypt rather than a deployment or DNS configuration problem.

Could someone from the Netlify team please investigate?

Thank you.

3

Hey @dr.maan.shamma :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!