I’ve bought a custom domain through Netlify, it was working up until yesterday but now I get the following error:
server IP address could not be found.
Please, this is extremely important, this is a web page that lists the different donations that the uruguayan population can do to help fight the Corona virus, I need this up and running ASAP
Right now, the status on the Custom domains section is Waiting for DNS propagation, but up until this morning, the status was another one and everything was working perfectly
I can see the problem, @juani23 . Our domain registrar (we use name.com, we are not ourselves a registrar) has put the domain on hold and this blocks it from being usable:
I don’t understand why but I have contacted their support to find out and will follow up here once I know! This is the first time we’ve seen this in over 12,000 domains purchased so I suspect there is some problem on their side.
I hope we can get this sorted out, I was starting to get some traction on the site and it was starting to make a difference in Uruguay when it comes to donations to fight against Covid 19. We are lacking a lot of resources, unfortunately.
Is there something I can do to speed up this issue?
Again, thanks again for taking the time to look at the issue
Seems like this was reported by a third party organization based on your use of the name. Here’s what I heard; you’ll have to fix this with the company mentioned yourself since we cannot vouch for your content or usage:
This domain was placed on serverHold by Radix, the registry for the domain(s) for violations of their terms of service specifically spamming activity. This hold was placed by the registry directly and not by Name.com so that you will need to work with the registry to have the hold removed.
You can use the tool in the link below to enter your domain and request a review of the hold on your domain.