Domain [custom domain] managed by Netlify DNS on another team

Support
1

Hi Support Team,

I am trying to add my custom domain altanasuk.com to my site, but I am receiving the error: “altanasuk.com or one of its subdomains is already managed by Netlify DNS on another team.”

The previous account has already been deleted, but the DNS zone seems to be stuck.

I have verified my ownership by creating the required TXT verification record at my registrar (Tasjeel).

Could you please purge the old DNS zone so I can add it to my new team? Thank you!

2

Hi there,

We couldn’t verify the TXT record:

dig +short TXT verified-for-netlify.altanasuk.com
# no result
host -t TXT verified-for-netlify.altanasuk.com
Host verified-for-netlify.altanasuk.com not found: 3(NXDOMAIN)

Can you please double-check and let us know? Thanks!