Deleted my previous Netlify account and Can't add domain

Support
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Hello Support team, I am Shafquat Aman. On my previous account which was at the same email I hosted a website NexuSelf and today I bought a new domain NexuSelf.com and it wasn’t working so I removed dns and than deleted account and created a new Netlify account with the same mail. Now when I am trying to add my custom domain NexuSelf.com it says: nexuself.com or one of its subdomains is already managed by Netlify DNS on another team.

Please help me asap , I don’t know what to do and how to fix this.

1 Like
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Hello,

I have already followed up with you on another thread.

Please do not make duplicate threads

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[Update] I’ve completed the ownership verification process )))))
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i need help. i deleted my old account and forgot to remove domains. and now i get this error:

kalaamenafees.online or one of its subdomains is already managed by Netlify DNS on another team.

how could i fix the issue

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Hey there, this is happening because the custom domain you’re trying to use already exists on Netlify under a different account.

If you have some idea of who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for you to contact that person directly and ask them to remove the domain from their account here:

Netlify > “Options” dropdown > “Remove domain”

If you’re not sure, please verify domain ownership and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.

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