Hi everyone,
I’m hoping someone can help me with an issue I’m having with Netlify.
I’m seeing a banner that says:
“Nexus Pro has run out of credits. Your sites may go offline and production deploys and Agent Runners are currently disabled.”
The problem is that I already paid for my plan, and my account also shows that I still have available credits:
-
99.4 / 100 credits remaining
-
Granted: July 14, 2026
-
Expires: August 8, 2026
I understand that credit usage can take a few minutes to update, but it’s been showing this message even though my credits are available. Because of the banner, production deploys and Agent Runners are disabled, which is preventing me from continuing development.
Has anyone experienced this before or know how to resolve it? Is this a billing sync issue or something on Netlify’s side?
Any help would be greatly appreciated. Thanks!
Also, I was told there would be an email sent to me but I have not received it. How long does it take to receive the email. Its already been longer than 24 hours.