Cannot set www subdomain as primary domain due to process completes


For my website:
I’am having trouble configuring the www subdomain as the primary domain.

my external DNS (Gandi) is configured as follows:
www CNAME 300
| / permanently forwards to

According to netlify I have the following config: as Primary domain Redirects automatically to primary domain

When I try to configure the as primary domain (as suggested online
on, I get the following error:
“We’re provisioning a certificate for your site, you cannot change custom domains until that process completes”
But this seem to never complete (stuck for already a week).

How can I break this lock? :slight_smile:

Hi @jasperhilven,

Thanks for reaching out and welcome to Netlify’s Support Forums!

I see you have the subdomain configured correctly for external DNS by having a CNAME Record point to However, for the apex domain, the A Record is incorrectly pointing to instead of

host has address mail is handled by 50 mail is handled by 10

You’ll want to change the IP address to You can follow option 1 of our Support Guide here:

Once the SSL Certificate is provisioned, you’ll be able to select as the Primary domain by click on the Options button to the right of the subdomain and selecting Set as primary domain.

Let us know if you have any questions.

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Thank you very much Melvin, you analyzed and solved it perfectly, it is all working now :slight_smile:

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yaya @jasperhilven thanks for letting us know we were able to solve your problem. Have a nice day.