Cannot set www subdomain as primary domain due to process completes

[jasperhilven]

Hi

For my website: https://massagearnauts.netlify.app/
I’am having trouble configuring the www subdomain as the primary domain.

my external DNS (Gandi) is configured as follows:
www CNAME 300 massagearnauts.netlify.app.
|massagearnauts.be / massagearnauts.be permanently forwards to www.massagearnauts.be

According to netlify I have the following config:
http://massagearnauts.be as Primary domain
http://www.massagearnauts.be Redirects automatically to primary domain

When I try to configure the http://www.massagearnauts.be/ as primary domain (as suggested online
on http://docs.netlify.com), I get the following error:
“We’re provisioning a certificate for your site, you cannot change custom domains until that process completes”
But this seem to never complete (stuck for already a week).

How can I break this lock?

[Melvin]

Hi @jasperhilven,

Thanks for reaching out and welcome to Netlify’s Support Forums!

I see you have the subdomain www.massagearnauts.be configured correctly for external DNS by having a CNAME Record point to massagearnauts.netlify.app. However, for the apex domain massagearnauts.be, the A Record is incorrectly pointing to 217.70.184.55 instead of 75.2.60.5:

host massagearnauts.be
massagearnauts.be has address 217.70.184.55
massagearnauts.be mail is handled by 50 fb.mail.gandi.net.
massagearnauts.be mail is handled by 10 spool.mail.gandi.net.

You’ll want to change the IP address to 75.2.60.5. You can follow option 1 of our Support Guide here:

[Support Guide] DNS Quick Start - How to set up DNS

Last reviewed: August 2023 Note: All options discussed in this guide assume you have already added your custom domain to your Netlify site. Hi there! Need to get your site up and running with DNS? Start here with either Newly purchased domain or Existing domain that you’ve already used. Newly purchased domain If you have a brand new domain purchased from a registrar such as Namecheap or GoDaddy, and you want to quickly get your DNS set up, you have two options: External DNS - Create these …

Once the SSL Certificate is provisioned, you’ll be able to select www.massagearnauts.be as the Primary domain by click on the Options button to the right of the subdomain and selecting Set as primary domain.

Let us know if you have any questions.

[jasperhilven]

Thank you very much Melvin, you analyzed and solved it perfectly, it is all working now

[SamO]

yaya @jasperhilven thanks for letting us know we were able to solve your problem. Have a nice day.