Netlify keeps overriding my www subdomain and won’t let me set it as the primary domain

Support
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1

Hi Netlify Team,

I’m trying to set up my site using the subdomain www.ciclodatos.es as the primary domain. However, every time I enter it, the UI rewrites it as ciclodatos.es and sets that as the primary domain instead — even though I’ve removed all previous domain entries and cleared DNS settings on my registrar (GoDaddy).

I’ve tried:

  • Removing all domain entries from Netlify
  • Manually re-entering www.ciclodatos.es multiple times
  • Typing it slowly, avoiding auto-correction
  • Waiting for DNS propagation (A/CNAME records correctly point to Netlify)
  • Resetting the setup flow from scratch multiple times

But each time, Netlify auto-rewrites it as ciclodatos.es, which causes an SSL failure (since A records don’t verify as easily), and prevents me from using the correct CNAME-based www. domain.

Can you please:

  • Reset all internal references to ciclodatos.es for my account/site
  • Allow me to explicitly set www.ciclodatos.es as the primary domain
  • Ensure SSL will provision cleanly for www. only

My site is deployed at:
https://harmonious-crostata-9417cd.netlify.app

Thanks in advance — I’ve been stuck in this loop for hours. Appreciate any backend help you can provide.

2

What’s the use-case for not having apex domain pointed to Netlify? Ideally, we would add both, apex as well as www subdomain for each domain that you add to a site, so the DNS for both needs to point to Netlify and only then the SSL would provision.