Locked state in custom domain setup

Hi, I got into a locked state in the current UI for adding a custom domain.

Steps how to reproduce:

  • Add a custom domain but don’t verify the DNS (I currently can’t)
  • SSL / TLS will start but it will fail due to the missing DNS configuration. Error message: We could not provision a Let’s Encrypt certificate for your custom domain.
    I added a second domain in which I verified the DNS:
  • Switching the primary domain to that domain is not possible. Error message: We’re provisioning a certificate for your site, you cannot change custom domains until that process completes
  • Deleting the primary domain is not possible: Error message: We’re provisioning a certificate for your site, you cannot change custom domains until that process completes

It’s not possible to verify or change the domain

Site name: shimmering-mermaid-619aac.netlify.app

Hi @MuschPusch,

We’ve changed this from our end.

Hi @hrishikesh ! I am having the same issue.
I am trying to change the primary domain but is not possible due to the provisioning of the certificate.
Is there anyway this can be stop so that I can proceed with the needed change?
Thanks.

Hi, what site is being impacted so we can check?

Hi @SamO ,
The site is annaespi.com and the domain is from google. The Netlify subdomain is xorriespistudio.netlify.app .

I have annaespi.com as primary domain and www.annaespi.com that redirects automatically to primary domain (annaespi.com) and I requested the Let’s encrypt certificate.

Then I realised I needed www.annaespi.com to be the primary domain and annaespi.com to redirect to that one, but since I requested the Let’s encrypt certificate, this change has been impossible.

Thanks for your assistance,

Àlex

Hi @lexbarba,

I see that the SSL Certificate provisioning has failed. Are you able to set www.annaespi.com as the Primary domain now within the UI?

I’m afraid I can’t. Still get the same error: We’re provisioning a certificate for your site, you cannot change custom domains until that process completes.

Hi, @lexbarba. We’ve made another change. Would you please try again now?

Hi @luke, still getting the same error.

Hi, @lexbarba. I’ve made the primary production domain www.annaespi.com now.

I cannot update the SSL as the DNS isn’t yet pointing to Netlify but the change has been made.

If there are any issues provisioning SSL after the DNS is updated or if there are any other questions, please reply here anytime.

Hi @luke , thanks a lot, but still not working.

DNS records were not ok and while trying to fix them, I ended up removing the custom domain… sorry… Now DNS records look okay, now www.annaespi.com is being served by Netlify as I updated it, but have again the wrong primary domain, that cannot be changed for the same reason: We’re provisioning a certificate for your site, you cannot change custom domains until that process completes .

Could you please do the same fix you did before? Thanks and sorry for the trouble.

Àlex

Unfortunately, your domain is not pointing to Netlify:

dig A +short annaespi.com
>
 
dig CNAME +short www.annaespi.com
>

Both return nothing.