Cannot provision Let's Encrypt certificate for lam-ra.my.id despite clean DNS

Support
1

Hi Netlify Support,

I’m unable to provision a Let’s Encrypt SSL certificate for my custom domain, despite DNS being fully verified and correct.

Site name: siat-tpq (also referenced as lam-ra)
Custom domain: lam-ra.my.id
DNS type: Netlify DNS (nameservers dns1-4.p06.nsone.net)

What I’ve checked:

  1. Domain management shows “Netlify DNS” with a green checkmark for both lam-ra.my.id and www.lam-ra.my.id
  2. dnschecker.org confirms the NS records (dns1-4.p06.nsone.net) have fully propagated globally
  3. Clicking “Verify DNS configuration” returns “DNS verification was successful”
  4. Let’s Debug (letsdebug.net) for lam-ra.my.id using http-01 returns “Everything is okay! No problems were found.”
  5. No CAA records found, no AAAA (IPv6) records found

Despite all of this, the HTTPS panel shows: “We could not provision a Let’s Encrypt certificate for your custom domain.”

Since DNS is confirmed correct from every external tool, this looks like a stuck provisioning state on Netlify’s side rather than a DNS misconfiguration. Could you please manually trigger/retry certificate issuance for lam-ra.my.id?

Thank you for your help!