Hey there, @andrewharmer 
Thanks for reaching out. We checked, and you do not owe any money / have any outstanding payments. This means that we will need more information to investigate further.
First, have you looked through this resource? It is a compilation of all of our build and deploy resources. This is a good starting point.
If you have worked through those guides and are still encountering issues please share the following information:
- the name of your build instance: “example-jones.netlify.com”
- a copy of your most recent deploy log
- what you have already tried
- any error messages you have received in your terminal window or in the developer console