Production deploys still skipped — "account credit usage exceeded" despite paid credits available (sunny-pavlova-ca4bd7)

Support
1

Hi Netlify team,

I have an active production site that has been blocked for several days with the message:

Skipped due to account credit usage exceeded

The issue: I already purchased additional credits, and then upgraded/paid again to try to unblock the project. My dashboard now shows available credits, but production deploys are still being skipped. This looks like a stale internal block or a stuck “credit usage exceeded” flag on the account that did not clear after payment.

Project details

  • Site: igamingsuite.net

  • Netlify project name: sunny-pavlova-ca4bd7

  • Plan: upgraded (see timeline)

Timeline

  1. Production deploys started showing as Skipped — account credit usage exceeded.

  2. I purchased additional credits → deploys still skipped.

  3. I upgraded/paid again to force-unblock the project → dashboard shows credits available, but production deploys are still skipped.

  4. I opened a support ticket and have not received a useful resolution.

  5. The live site is stuck on an outdated build and I cannot push updates.

What I need

  1. Confirmation of why deploys are still skipped when the account shows available credits.

  2. Whether the team/account is carrying a stale paused / credit-limit flag that needs to be cleared manually.

  3. ETA to manually clear the block so production deploys resume.

  4. Clarification on whether the second payment will be credited/refunded, since the service remained blocked after the first top-up.

Could a staff member please escalate this to Billing + Platform Engineering and manually clear the flag? Happy to share account email and ticket number via DM.

Thanks, Gustavo Albuquerque