Production deploys blocked by stale "credit usage exceeded" flag despite 330 credits available

Support
1

Hi Netlify team,

My team account (rodrigo-zardo) shows 330 credits available on the Billing page, but I’m seeing a warning icon and the message that I’ve run out of credits and my projects may go offline.

Preview deploys (netlify deploy) work fine, but production deploys (netlify deploy --prod) are blocked with the “account credit usage exceeded” error.

I checked netlifystatus.com and don’t see any active incident related to billing/credits, so this looks isolated to my account. I also found several similar reports here on the forum describing the exact same symptom (credits available, deploys still blocked) — in those cases it turned out to be a stale internal flag that required manual clearing by support.

I opened a support ticket about this but haven’t received a response yet. This is currently blocking my product launch, so I’d really appreciate help checking my account for this stuck flag and clearing it manually if found.

Team: rodrigo-zardo

Thanks in advance for any help!

2

Update: Resolved!

Just tested a production deploy again and it went through successfully — the fix from the engineering team seems to have landed. Deploy completed and site is live at protocolorx.com.br.

Thanks to the Netlify team for the help and for confirming this was a known issue being actively worked on. Hope this gets fully rolled out for everyone else hitting the same flag! :folded_hands: