Billing Discrepancy: Account suspended for 23 deploys, but actual usage is only 2 (Feb cycle)

Support
,
1

Hi Netlify Support Team,

I am writing to request a review of my account suspension due to a significant discrepancy in deploy usage data.

My site (silly-fudge-63f18e) has been suspended for exceeding the Free plan limit (345 credits / 23 deploys) for the current billing period. However, this calculation does not match my actual activity at all.

Here are the facts regarding my account:

  1. Account Info: I joined on Jan 23, and I currently have 2 projects (only 1 is active: silly-fudge-63f18e).
  2. Current Billing Cycle (Feb 1 - Feb 28):
    • Netlify Billing says: 23 production deploys.
    • Actual Log shows: Only 2 deploys made on Feb 1st.
  3. Previous Activity (Jan 23 - Jan 31):
    • I had about 13 deploys (including 4 failed ones) in January.
    • These should belong to the previous billing cycle and should not affect the current February limit.

It seems that the system has incorrectly carried over my January usage or miscalculated the current cycle’s deploys.

I have attached screenshots of my Billing page (showing 23 deploys) and my Deploy Logs (showing only 2 deploys in Feb).

Could you please investigate this error and unsuspend my project (silly-fudge-63f18e)?

Thank you.

trouble_1
trouble_12162×2900 346 KB

3

Hey @beluve :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!