Hi, @kelvin_Githu. This domain does not use Netlify DNS:
hyddrooharvest.com. 21600 IN NS ns-cloud-a1.googledomains.com.
hyddrooharvest.com. 21600 IN NS ns-cloud-a2.googledomains.com.
hyddrooharvest.com. 21600 IN NS ns-cloud-a3.googledomains.com.
hyddrooharvest.com. 21600 IN NS ns-cloud-a4.googledomains.com.
The A record for the apex exists:
$ dig hyddrooharvest.com
; <<>> DiG 9.20.2 <<>> hyddrooharvest.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 48982
;; flags: qr rd ra ad; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;hyddrooharvest.com. IN A
;; ANSWER SECTION:
hyddrooharvest.com. 14332 IN A 75.2.60.5
;; Query time: 28 msec
;; SERVER: 8.8.8.8#53(8.8.8.8) (UDP)
;; WHEN: Tue Oct 01 13:41:46 PDT 2024
;; MSG SIZE rcvd: 63
The DNS record for the www
subdomain is missing:
$ dig www.hyddrooharvest.com
; <<>> DiG 9.20.2 <<>> www.hyddrooharvest.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 17359
;; flags: qr rd ra ad; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;www.hyddrooharvest.com. IN A
;; AUTHORITY SECTION:
hyddrooharvest.com. 300 IN SOA ns-cloud-a1.googledomains.com. cloud-dns-hostmaster.google.com. 6 21600 3600 259200 300
;; Query time: 135 msec
;; SERVER: 8.8.8.8#53(8.8.8.8) (UDP)
;; WHEN: Tue Oct 01 13:41:52 PDT 2024
;; MSG SIZE rcvd: 141
If you have a Netlify DNS zone for this domain, that means it is inactive. Inactive Netlify DNS zone are not support or recommended as covered here:
You should probably delete the inactive DNS zone and make the CNAME record for www
at your registrar’s DNS service as covered here:
https://docs.netlify.com/domains-https/custom-domains/configure-external-dns/#configure-a-subdomain