Awaiting External DNS - Seeking Guidance

Support
1

Hello, I’m new to web hosting and Netlify, and I’m encountering an issue that I hope someone can help me with.

I’ve recently set up my Netlify site with the domain: hungta-chen.netlify.app. Additionally, I purchased a custom domain through Namecheap: hungtachen.com.

I followed the necessary steps to add hungtachen.com as a production domain on Netlify, and I’ve marked it as the primary domain. However, it’s been almost 24 hours, and the status still shows “Awaiting External DNS.” I’m not sure what I should do next.

Here’s what I’ve done so far:

  • Purchased Domain: hungtachen.com from Namecheap.
  • A Record: Set up to point hungtachen.com to the IP address 75.2.60.5 as provided by Netlify.
  • CNAME Record: Set up to point www.hungtachen.com to hungta-chen.netlify.app.

My goal is to ensure that both hungtachen.com and www.hungtachen.com resolve correctly to my Netlify site without any issues. I also want to ensure that my email services (if set up) remain unaffected.

Any advice or guidance would be greatly appreciated. Thank you in advance!

2

Hi @chen0121,

Thanks for reaching out! Sorry to hear about the issue.

Looks like you have switched to using Netlify DNS? I’m seeing that you have a DNS Zone setup and it’s properly configured:

dig hungtachen.com NS +trace | tail -n 6
hungtachen.com.		3600	IN	NS	dns1.p03.nsone.net.
hungtachen.com.		3600	IN	NS	dns2.p03.nsone.net.
hungtachen.com.		3600	IN	NS	dns3.p03.nsone.net.
hungtachen.com.		3600	IN	NS	dns4.p03.nsone.net.
;; Received 132 bytes from 198.51.45.3#53(dns2.p03.nsone.net) in 36 ms

Visiting https://hungtachen.com/ is resolving properly for me and I see that the SSL Certificate has been provisioned.

Could you let us know if you’re still having issues?