Awaiting external DNS problem with custom Google Domain

Hi All,

I’m having a bit of a hard time here with my DNS settings. It was working with no problems a bit ago (I made this site 2 months ago) and now I’m getting the cursed “Awaiting External DNS” in Netlify. I’ve tried searching, I’ve tried resetting my DNS in Google domains and I’m still struggling.

Images in comments

Viewing my website from my Netflify URL is fine, but the DNS problems are locking out my custom domain.

Any ideas here?

A few things of note:
-This website is being published by Netlify, and files are being hosted in a private GitHub repo
-I don’t have the best knowledge of networking or backend so please pardon any incompetence I have
-As I stated above, this website was working fine maybe a week or 2 ago and now I’m getting these errors
-Errors are the same with mobile, browser, tablet, incognito, cleaned cookies/history

Thank you!

Howdy Nick and welcome! :cowboy_hat_face:

I reviewed the DNS records in your DNS zone and see that you configured custom A and AAAA records. Is there a reason that you configured custom records? Some of those records are not pointing to Netlify:

If the custom A and AAAA records are not needed, I recommend deleting them and then remove and re-add the custom domain to the site so the NETLIFY records are regenerated.

Let me know if this helps.

Hi Audrey!

Thank you for the welcome!

So when I was having this issue originally I went through and looked up how to fix it and I can’t remember where but it was said that sometimes Google domains need to go through some of the Google domain dns info or something like that. I’m not exactly sure and ended up copying everything that Google Domains was doing and putting it into Netlify. It was working with this setup until recently.

So do you think that if I remove those settings and re-add the custom domain with purely Netlify name servers it should resolve these issues? Is there something else I should be doing that is best practice?

Once again I apologize for any misinformation I have read or poor practice I’ve demonstrated, I’m very green to this whole thing and easily confused.

Thank you!

Hey Nick,

No apologies necessary. DNS is hard!! :sweat_smile:

I’ve confirmed your name servers are pointing to Netlify:

% whois | grep "Name Server"
   Name Server: DNS1.P09.NSONE.NET
   Name Server: DNS2.P09.NSONE.NET
   Name Server: DNS3.P09.NSONE.NET
   Name Server: DNS4.P09.NSONE.NET

…so you’re using Netlify DNS and don’t need to configure DNS records as we manage that for you. Removing the A and AAAA records and re-adding the custom domain to your site will regenerate the NETLIFY records and should fix things up for you.

Let us know how it goes!

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Its working! Thank you very much!

glad to hear it. thanks for confirming.