Awaiting External DNS - Inconsistent DIG result

Site Name: visionary-gumption-3ea8d7.netlify.app

Hello team!
My site mentioned above was configured to use the custom domain: consultoriagerencialgt.com. This was working fine, but now I’m not able to access it anymore. I was trying to diagnose the issue using dig, but I see the same command can return inconsistent results, for example:

First try

dig consultoriagerencialgt.com NS +trace | tail -n 6
.			513441	IN	NS	j.root-servers.net.
.			513441	IN	NS	k.root-servers.net.
.			513441	IN	NS	l.root-servers.net.
.			513441	IN	NS	m.root-servers.net.
;; Received 811 bytes from 127.0.0.53#53(127.0.0.53) in 20 ms

Second try (correct one)

dig consultoriagerencialgt.com NS +trace | tail -n 6
consultoriagerencialgt.com. 86400 IN	NS	dns2.p09.nsone.net.
consultoriagerencialgt.com. 86400 IN	NS	dns3.p09.nsone.net.
consultoriagerencialgt.com. 86400 IN	NS	dns4.p09.nsone.net.
consultoriagerencialgt.com. 86400 IN	NS	dns1.p09.nsone.net.
;; Received 144 bytes from 198.51.45.65#53(dns4.p01.nsone.net) in 76 ms

Third try

dig consultoriagerencialgt.com NS +trace | tail -n 6
com.			172800	IN	NS	l.gtld-servers.net.
com.			172800	IN	NS	m.gtld-servers.net.
com.			86400	IN	DS	30909 8 2 E2D3C916F6DEEAC73294E8268FB5885044A833FC5459588F4A9184CF C41A5766
com.			86400	IN	RRSIG	DS 8 1 86400 20230905170000 20230823160000 11019 . AeQGHg8s2aRd2k0sMHcnLFmZWWRTwiHxpjxOyoZL1NmOXcQ0pDTfTZG+ XHQTdRQoLCPXfHziU1r2IDArZDnFrVOXs9jkWE1EZRQW9DBGRxwEDLKD sGDvVhXcjFIEln04bua+MMcCa6mUD2uIDgI55EIS0Tt/KyupSY/Fs90X dm1myejFu5UP1wXt2j8j5MGtEMjTVeRpdlDlH35mx2PXWPrmLKUo/S9e ytZBkE4myXbjREtfJZIkA7nJN8DGa+uhe4e//R3rncM0lbG6gym+B9FG 4KEj7um6T0yVkm2asOex+6WqUDejqrK51SPKRHDMP+h/3NCDBojSsAEt ejhjdw==
;; Received 1186 bytes from 192.203.230.10#53(e.root-servers.net) in 44 ms

I also tried using whois command, and I see the netlify Name Servers

whois consultoriagerencialgt.com | grep -i "name server" 
   Name Server: DNS1.P01.NSONE.NET
   Name Server: DNS2.P01.NSONE.NET
   Name Server: DNS3.P01.NSONE.NET
   Name Server: DNS4.P01.NSONE.NET
Name Server: DNS1.P01.NSONE.NET
Name Server: DNS2.P01.NSONE.NET
Name Server: DNS3.P01.NSONE.NET
Name Server: DNS4.P01.NSONE.NET

On the UI, I see it continues displaying the message “Awaiting External DNS”. I also used a DNS propagation checker, and see that this site is not reachable.

Do you know what could be happening?

Note: I had my account blocked during sometime because of a domain I forgot to pay. Not really sure if this is correlated to this issue.

Thanks in advance,
Fernando.

Hi @fnavarijo, I resolved the issue on our end, your site is back up and running! Have a good one.

Thanks @sid.m !

Hey can I also ask you to help me with this other domains too?

enriquepadillaphoto.comresilient-kitten-2852c8.netlify.app
fnavarijo.comoptimistic-ardinghelli-46af79.netlify.app

They have the same issue

@fnavarijo of course, those two domains are back up and running as well!

1 Like

Thank you very much!

I can access them now. Thank you!

awesome thanks for confirming.