Authentication Error (Cant login)

Support
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“Authentication Error
Authenticating failed due to the following error: Your account requires additional verification. Please check your email and follow the instructions to verify your account. answer.”

Hello. I keep getting this error when I try to log in/register to netlify using github. The activation link from the email doesn’t work, I’ve been trying to log in for 2 hours now, but I don’t know what to do anymore. I think resending the activation link would solve the problem. My email connected to github is michal.podowski@gmail.com

Regards.

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Will someone from support finally be interested in this topic?

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Since you’re having trouble logging into Netlify using GitHub due to an authentication error, try the following steps:

1. Check Spam/Junk Folder

Sometimes, the activation email might end up in your spam or junk folder. Look for any emails from Netlify.

2. Resend Activation Email

  • Try logging in again and look for an option to resend the activation email.
  • If there’s no option, go to Netlify’s support page and ask for assistance.

3. Use an Alternative Login Method

  • Try logging in with a different method, such as your GitHub username instead of email.
  • If you linked another account (Google, GitLab, Bitbucket), try using it.

4. Clear Browser Cache & Cookies

  • Log out of GitHub.
  • Clear your browser cache and cookies.
  • Restart the browser and try logging into Netlify again.

5. Try a Different Browser or Device

  • Sometimes, browser extensions or settings might interfere with authentication.
  • Try logging in from another browser or an incognito/private mode window.

6. Contact Netlify Support

  • If the activation link isn’t working and you can’t resend it, contact Netlify support:
    • Post your issue on Netlify Community.
    • If you’re a paid user, you can submit a support ticket.

Would you like me to help draft a message to Netlify support? Let me know! :rocket:

4o

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Please read and follow this Support Guide →
https://answers.netlify.com/t/support-guide-help-i-cant-login-to-my-netlify-account/119360