Add SSL to subdomain (

PLEASE help us help you by writing a good post!

  • we need to know your netlify site name. Example:
  • DNS issues? Tell us the custom domain, tell us the error message! We can’t help if we don’t know your domain.
  • Build problems? Link or paste the FULL build log & build settings screenshot

The better the post - the faster the answer.

Hi team,

Could I have help adding an SSL to my subdomain? I have the subdomain set up, however, when users visit the subdomain, are not able to see a valid SSL certificate.

For context, the is a support page for our product managed by I have followed the instructions they provided in the link >> Custom Domains for Articles. I’ve also confirmed with the Intercom team that I’ve configured this correctly in the Intercom settings and my DNS record entries are correct (see screenshots).

Site Name: bamboo-0001
Site URL:
Netlify DNS Screenshot:

Netlify SSL Configuration Screenshot:

Intercom sub-domain configuration:


Hey @julianh

I believe the answer to this is in SSL not working on intercom help subdomain which you have already posted on a received a reply to