Add SSL to subdomain (Intercom.com)

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Hi team,

Could I have help adding an SSL to my subdomain? I have the subdomain support.popless.com set up, however, when users visit the subdomain, are not able to see a valid SSL certificate.

For context, the support.popless.com is a support page for our product managed by Intercom.com. I have followed the instructions they provided in the link >> Custom Domains for Articles. I’ve also confirmed with the Intercom team that I’ve configured this correctly in the Intercom settings and my DNS record entries are correct (see screenshots).

Site Name: bamboo-0001
Site URL: https://www.popless.com/
Netlify DNS Screenshot:

Netlify SSL Configuration Screenshot:

Intercom sub-domain configuration:

Thanks!
Julian

Hey @julianh

I believe the answer to this is in SSL not working on intercom help subdomain which you have already posted on a received a reply to