Account suspended (Authentication Error) possibly due to false positive on obfuscated HTML/JS code

Support
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Hi Netlify Support Team,

I am writing to appeal the suspension of my account. When I attempt to log in, I receive an “Authentication Error” stating my account has been suspended.

Site Name: I cannot recall the exact site name as I am locked out, but it is linked to my email (which is the same email address used to register this forum account).

Reason for the issue: I believe this suspension was triggered by a false positive in your automated security systems. I recently deployed a personal project where I used an online tool called “Click Obfuscate” (HTML Obfuscator). This tool converts standard HTML into obfuscated JavaScript to protect the code.

I understand that this scrambled code can look suspicious to automated scanners (resembling malware), but I assure you it is harmless code intended for a personal application only.

My Request: Since I am locked out of the dashboard, I am unable to delete the site or the deployment myself.

  1. Please review the account associated with this profile.

  2. If the obfuscated code violates your policies or triggered a virus alert, please delete that specific site/page immediately.

  3. I kindly ask you to reinstate my account so I can continue using Netlify.

Thank you for your assistance.

3

Hey @cegolk :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!