Account suspended after GitHub login, request account reinstatement

Support
1

Hello team,

I meet Authentication Error when logging my Netlify account via GitHub OAuth. The error shows: Your account has been suspended. Please contact support for assistance.

My GitHub username: winter209-1

GitHub profile link： winter209-1 · GitHub

My site internal ID: 01KZ60V33EHVFTE7KYCA348ZKX

Linked email address: 1265079990@qq.com

My Netlify site address：https://mmnna.netlify.app/

I only use this account to store personal front-end demo pages for self-learning, no high traffic, proxy, illegal or spam content. I guess this suspension is a false positive security trigger caused by cross-region login.

I have attached the screenshot of the authentication error page. Please review my account status and lift the suspension for me. If there are any rules I violated, please inform me and I will correct all related problems immediately.

Thank you for your help.

Screenshot_2026-08-04-17-16-22-304_com.microsoft.emmx_1785836611181edit
Screenshot_2026-08-04-17-16-22-304_com.microsoft.emmx_1785836611181edit1280×1505 61.1 KB

Screenshot_2026-08-04-17-14-31-649_com.microsoft.emmx_1785836290973edit
Screenshot_2026-08-04-17-14-31-649_com.microsoft.emmx_1785836290973edit1280×1616 122 KB

2

Hi there,

Thanks for getting in touch, and apologies for the hassle! We’ve restored access to your account; please let us know if there’s anything else we can assist with.