Hi, @SL654. Regarding alternatives, one is to not use Netlify DNS and to use the external DNS instructions instead:
Regarding how to communicate the issue to NS1 support, one common scenario that occurs is that NS1 will detect domains still pointing to NS1 but without any DNS zone configured. When this happens they create a parking zone for your domain that no one but NS1 controls. There are “good reasons” that they do this. (I won’t go into why this is done but, please trust me here, it is an attempt to do the right thing. If they did not do this, it would be a worse scenario.)
To get this fixed, I would say something like this when communicating with NS1 support:
I’m trying to add my domain
flussovisivo.comto Netlify DNS which is built using NS1’s DNS infrastructure. Netlify DNS is saying that there is a conflicting DNS zone at NS1 for my domain.I suspected that the conflicting zone belonged to Squarespace. They also use NS1 DNS infrastructure and I registered the domain through them. However, they have stated that they deleted their DNS zone for my domain at NS1.
Netlify support said it was possible that there was a “parking zone” for my domain at NS1. I am the owner of the domain and I can provide proof of that. For example, I can make TXT type records for verification if that would help. Can you help me free up my domain at NS1 so I can use Netlify DNS?
If you copy/paste that above into an NS1 support ticket, in most cases you will get same day resolution of the issue.
If that doesn’t help or if there are any questions, please let us know.