500 error when inviting user to Netlify Identity

Admin
1

Hi, I am getting a 500 error when trying to invite a user to Netlify Identity.

Error message:
{“code”:500,“msg”:“Error inviting user”,“error_id”:“01KMN8ECE90VWXTZKQRKBJKHC7”}

Site name: aivija
Identity is enabled.
Tried multiple email addresses — same result.

Could you please check logs for this error_id?

1 Like
2

The error is:

Error sending invite email: 535 5.7.8 Error: authentication failed: Invalid user or password!
4

Thanks. This looks like a Netlify-side failure in the Identity invite email flow, not a site configuration issue.

Please investigate and fix the email sending/authentication problem for Identity invites on this site.

6

Should I regret choosing this service, given how long this issue has remained unresolved?

7

I want to remind you that the issue hasn’t been fixed yet.

8

This is an issue caused by your custom SMTP credentials, not Netlify. You need to fix that or revert to Netlify’s default SMTP credentials.

9

I do not have any SMTP settings option in my site admin.

This should not block the standard Netlify Identity “Invite users” flow. I am not setting up custom email delivery here, I am simply trying to invite a user through the built-in Identity users screen.

Please investigate why the standard invite flow is failing for this site.

16

I’ve reset the SMTP credentials on your site from the custom one that you had set to the default one that Netlify uses. This should solve the issue.

EDIT: I tested this myself (as in tried to invite myself to your instance) and it’s indeed still broken. Checking further.

19

I need to clarify a few important points.

You closed the original thread without confirming that the issue was actually resolved.

When I created a follow‑up thread because the problem persisted, that thread was closed as well, and my reply explaining that the issue is still present was removed instead of being moved back to the original discussion.

As a result, the current thread history does not reflect the actual state of the problem.

To restate clearly: the issue is NOT resolved.

The Identity “Invite user” action still returns a 500 error.

20

This is now fixed (tested with my email).

21

Yes. It works now. Thank you!