2 subdomain same root Domain in different Netlify accounts - Another site is already using this domain

Support
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1

I received the message that I couldn’t use the same domain, subdomain in this case in 2 accounts from Netlify, to solve the problem I migrated the management to Cloudflare where the main domains are still working fine on my account.

However when I try to configure the new subdomain stepwiseconsulting.n-code.co on the app stepwise-consulting.netlify.app in another account it doesn´t accept returning the message:
Another site is already using this domain

I was managing my DNS Zone using Netlify, but when I needed to configure officially this website stepwise-consulting.netlify.app for my customer, I couldn’t use the subdomain in another Netlify account.

We are doing a test with the serverless forms to check if it works fine with our project to move to the next step.

As I couldn’t configure the subdomain in a second account from Netlify to my client I moved the domain [n-code .co] to Cloudflare.

  • We need to know your netlify site name. Example: gifted-antelope-58b104.netlify.app
    stepwise-consulting.netlify.app
    The app was configured in my personal account, now it is configured at my client account for tests, however it doesn’t accept point the domain to the subdomain stepwiseconsulting.n-code.co.

  • DNS issues? Tell us the custom domain, tell us the error message! We can’t help if we don’t know your domain.
    stepwiseconsulting.n-code.co

There is no domain management anymore on my main account

Just to inform, I made some tests including another subdomain from another main Domain that I have and it worked.

Netlify Error
Netlify Error1450×970 83.8 KB

Different subdomain from another domain is working properly.

I was thinking that it would be some kinda of delay to refresh the network but I’ve trying during the last 2 days to update the subdomains but it doesn’t work.

So if you guys know how to remove any lingering associations on the accounts, please let me know.

Thanks guys

Alex Vieira

2

Just to confirm, do you want to use a subdomain in another account while the apex domain lives in one account on Netlify? Or did I misunderstand the request?

3

I think you understand correctly and I’m having the same, how I can use my sub-domain to another netlify account, so my case is, I’ve only one netlify acc but I’ve domain called ui-layouts.com and I create sub-domain called cusify.ui-layout.com and one of my team mate wants to use this sub-domain to his open-source project where I’m also a contributor, can you please tell me how can i use it.

it’s giving me a issue called,

ui-layouts.com or one of it’s subdomains is already managed by netlify DNS on another team

4

Hi, @naymur. Please do not cross-post the same question to multiple threads. It makes the forums less useful to people searching and also slows down our support team as we now need to handle the duplicate posts, just like I am doing now.

I have deleted the other post and someone will follow-up with you here soon.

5

ohh sorry, first I drop the message here then I saw the documentation. he’s saying to create an topic so that I can use that as value in dns,

7

i’m not seeing DNS zones for this domain. Can you try to add the domain to your account ?

8

Melvin says he able to verify the txt record

image
image1089×558 39.7 KB

9

Closing this in favour of: Maindomain.com or one of its subdomains is already managed by Netlify DNS on another team