We're provisioning a certificate and cannot change primary domain

Support
1

Hello Netlify Support,

My site is stuck with an old primary domain and SSL provisioning issue.

Site name:
adou-bianlian-preview-20260526

Site ID:
d19787bc-7427-4521-8b47-1ef0d192f249

Current primary domain:
adubianlian[dot]com

Desired primary domain:
henmenadu[dot]com

Current aliases:
henmenadu[dot]com
www[dot]henmenadu[dot]com

Important note:
I do not own adubianlian[dot]com. It was added by mistake before I purchased the correct domain.

DNS for henmenadu[dot]com is correctly configured in Cloudflare:

  • A record for apex @ points to 75.2.60.5
  • CNAME for www points to adou-bianlian-preview-20260526[dot]netlify[dot]app
  • Both records are DNS only.

HTTP works for henmenadu[dot]com, but HTTPS shows a certificate mismatch / invalid certificate.

When I check SSL/TLS in Netlify, it still tries to verify adubianlian[dot]com and fails because that domain does not point to Netlify.

The UI does not allow me to set henmenadu[dot]com as primary or remove the old primary domain. CLI/API attempts return “Unprocessable Entity”.

Could you please clear the stuck domain / certificate provisioning state, remove adubianlian[dot]com and www[dot]adubianlian[dot]com, and set henmenadu[dot]com as the primary domain?

Thank you.

2

Additional update:

The site is still stuck with the wrong primary domain.

Site name:
adou-bianlian-preview-20260526

Site ID:
d19787bc-7427-4521-8b47-1ef0d192f249

Wrong current primary domain:
adubianlian.com

I do not own this domain. It was added by mistake.

Correct domains already added as aliases:
henmenadu.com
www.henmenadu.com

Current status:

  • adubianlian.com is still shown as the custom_domain / primary domain.

  • henmenadu.com and www.henmenadu.com are aliases.

  • ssl: false

  • ssl_status: null

  • showSiteTLSCertificate: null

DNS is already configured correctly through Cloudflare with DNS only:

  • apex henmenadu.com A record points to Netlify IP 75.2.60.5

  • www.henmenadu.com CNAME points to the Netlify site subdomain

Access tests:

  • http://henmenadu.com works and returns 200

  • http://www.henmenadu.com works and returns 200

  • https://henmenadu.com fails with an SSL/TLS trust error

  • https://www.henmenadu.com fails with an SSL/TLS trust error

The latest production deploy itself is ready:

Deploy ID:
6a1d42f0985e874f4d973e60

But the production URL and SSL URL are still tied to the wrong domain:

  • Production URL: http://adubianlian.com

  • SSL URL: https://adubianlian.com

I attempted once to change the primary domain to henmenadu.com and once to trigger certificate provisioning, but both failed with Unprocessable Entity.

I have not changed DNS, code, or redeployed after confirming this.

Could Netlify staff please manually remove adubianlian.com from this site, reset the stuck SSL/domain state, and set henmenadu.com as the primary domain?

3

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Important update:

The HTTPS / SSL-TLS page now clearly shows that DNS verification is failing for the wrong domain:

adubianlian.com

The error says that adubianlian.com does not seem to be served by Netlify.

This confirms that the SSL provisioning process is still checking the mistaken primary domain adubianlian.com, not my correct domain.

I do not own adubianlian.com, and it was added by mistake.

The correct domains are:

henmenadu.com
www.henmenadu.com

Both correct domains already resolve to Netlify and work over HTTP.

Please manually remove adubianlian.com from this site, reset the stuck SSL/domain state, and set henmenadu.com as the primary domain.