I am writing to report a critical issue that we have encountered after migrating our website to a custom domain in Netlify. The website functions flawlessly on all browsers when using Netlify’s provided domain, ‘https://helpful-bavarois-a4017c.netlify.app/,’ but it encounters severe problems on Safari (iPhone) since we’ve migrated to our custom domain, ‘www.enkaare.com.’
Issue Details:
When attempting to access our website, www.enkaare.com, via Safari on an iPhone, users experience significant loading issues. The page loads incompletely or not at all, and when it does load, the content is often misaligned or broken. This issue is not present on any other browser or when using Netlify’s default domain.
Relevant Information:
- Our website is built on html, css and javascript.
- The custom domain, ‘www.enkaare.com,’ was properly set up through Netlify, and DNS records were configured as instructed.
- No recent code or content changes were made that could have triggered this issue.
- The issue is specific to Safari on iPhones and does not affect any other browser or device.
Request for Assistance:
We kindly request your prompt assistance in identifying and resolving this issue. It is crucial for our business that all users have a seamless experience on our website, regardless of their choice of browser and device.
We are available to provide any additional information or access that your team may require to investigate this matter further. Please let us know how we can collaborate to resolve this issue as quickly as possible.
Thank you for your attention to this matter, and we look forward to your assistance in resolving the problem. Please keep us updated on your progress, and do not hesitate to reach out if you need any additional information from our end.