Webmail not working after switch to netlify DNS

[Filippo]

Hi, i recently switched to netlify dns and my webmail isn’t working anymore, i added the mx record in my netlify dns, should I just wait? Or wasn’t the mx record the reason? Thanks!

[Melvin]

Hi @Filippo,

Thanks for reaching out!

We have a Support Guide on configuring email on your domain here:

[Support Guide] How can I receive emails on my domain?

Last reviewed by Netlify Support in July 2025 AskNetlify’s Version How do I add records to my domain on Netlify? Copy the prompt above and paste it into AskNetlify, and it’ll break down this info. You can also ask clarifying questions. Still need help? No problem! We’re happy to clarify. Last reviewed by Netlify Support: December 2024 That’s a really common question! Netlify does not provide email services. But no worries! You can choose a service yourself, and then…

This support guide below, specifically the section about email not working, has more information about this:

[Support Guide] How do I migrate a domain to Netlify DNS with zero downtime?

Last reviewed by Netlify Support - July 2025 IMPORTANT UPDATE While many details in this support guide remain valuable information, the best guide for a zero downtime DNS migration can be found here: However, there is still great information below and our support team will continue to link people to sub-sections of this support guide when they are relevant to someone’s particular situation or question. What is this topic about? This topic covers copying your existing DNS records from your c…

Could you give the guides a read and double check your configuration with the Netlify DNS zone?