URGENT: SSL Stuck on "Waiting on DNS propagation" for adverumpartners.com

Support
1

I am seeking assistance with a stuck SSL certificate for a business-critical site. We have recently migrated our hosting from Squarespace to Netlify, while keeping our domain registration and DNS management at GoDaddy (External DNS).

Details:

  • Netlify Site Name: grand-sunflower-7fc21e.netlify.app

  • Custom Domain: adverumpartners.com

  • Primary Domain: adverumpartners.com (with www redirect)

Current Status:

  1. DNS Verification: In the Netlify dashboard, it says “DNS verification was successful,” but the SSL section is stuck with a spinning wheel on “Waiting on DNS propagation.”

  2. External DNS Configuration: I have configured an A record pointing to 75.2.60.5 and a CNAME for www pointing to the Netlify subdomain.

  3. Propagation: Verified via DNSChecker.org—the records have propagated globally.

  4. Connectivity: The site is currently reachable via HTTP, but browsers are throwing privacy errors because the SSL certificate has not been provisioned.

  5. Troubleshooting Done: I have ensured there are no AAAA or CAA records present in my GoDaddy settings. I have also tried removing and re-adding the domain once to reset the process, but the status remains stuck.

Because this is a live company site, the “Not Private” warning is causing a major disruption. Could a moderator please manually trigger the SSL certificate issuance or clear any cached validation failures on the backend?

Thank you for your help!

2

seems to be resolved.

4

Hey @jgwadverum :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

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