Hi Netlify Support,
Our established Netlify account was unexpectedly suspended/restricted without any prior warning or explanation.
- Account email: torchlabsxyz@gmail.com
- Support ticket: #1107851
- Account type: Established Legacy Netlify account
We did not receive any warning, abuse notice, verification request, billing notice, or suspension email before this happened. We discovered the suspension only after multiple production websites suddenly became unavailable.
This was not a newly created or temporary account. It was an established Legacy account that had been hosting multiple production websites.
I have already submitted the account recovery request and received confirmation that ticket #1107851 is open. I am posting here because this is actively affecting production services and I would greatly appreciate a manual review or escalation.
I would prefer not to publish our full list of production domains on a public forum. I am happy to provide all affected site names, URLs, domain information, screenshots, and ownership verification privately through ticket #1107851.
Could someone please:
- Manually review the suspension associated with ticket #1107851.
- Confirm why the account was suspended, particularly since we received no warning or suspension notification.
- Restore access if this resulted from an automated or false-positive suspension.
- Resend any identity/account verification request if verification is required.
- Help us recover access to domains and DNS configurations associated with the suspended team if restoration cannot happen immediately.
I am happy to complete any account or domain ownership verification required, including DNS TXT verification.
Given that multiple production websites were taken offline without warning, I would appreciate it if this could be escalated to the appropriate Account Recovery / Fraud & Abuse team.
Thank you.