Unable to Upgrade to Pro – “Failed to validate address” Error

Support
1

Hi Netlify Support Team,

When I try to upgrade my team to the Pro plan, the checkout form shows a red banner saying “Failed to validate address.” I’ve double-checked that my billing address is complete (street, city, state, ZIP, country) and matches the one on file with my bank, but the payment still won’t go through.

Could you help me understand why the address validation is failing and how to proceed?
My site slug: glistening-moxie-4a8300 (email: binantrading@hotmail.com).

Thanks for your assistance!

Best,
Bingham

2

@binantrading If you haven’t already, try submitting a Billing Issue Support Ticket:
https://www.netlify.com/support/?topic=Billing%20Issue

4

I see we were able to resolve this issue in the helpdesk.