With regards to my site -
I need to delegate it to Netlify for my custom domain purchased from Namecheap.com - https://avatars-ai.chat
However, under DNS Panel settings, the status is stuck as - Awaiting External DNS
And further error says:
“A DNS zone for this domain already exists on NS1, the DNS provider backing Netlify DNS
Please contact NS1 with the domain name for support.”
Please help me out of this situation as the purchased domain is dormant due to this and im unable to resolve this out.
I already have 2 other sites published using Netlify where in I used custom nameservers from below and did the same this time as well, but it is not working :
Please help me resolved this issue at the earliest!
How long ago did you set this up? As far as I know it might take a couple of hours (for me it did).
@binaryshrey ok that’s way too long for what I’m concered. I’ve escalated your topic.
Thanks, hoping for a quicker resolution!
There are several topics about that message, the most relevant being:
Last checked: January 2022
Have you received this message when adding your domain to Netlify? Read on for solutions!
If you are trying to use a domain name purchased through
Name.com , please see the existing Support Guide guide.
Alternatively, this domain has been used with another service (such as Squarespace) who, like Netlify, utilise NS1 to deliver their service. It might have even have been used by somebody who owned the domain before you! There are two potential solutions:
TL;DR: This is not something we can help you with.