Hi Netlify Support,
I’m trying to add my domain dojicreates.com to my Netlify site, but I keep getting the error:
“dojicreates.com or one of its subdomains is already managed by Netlify DNS on another team.”
I own this domain and have confirmed that it’s not currently in use on any other team (at least as far as I can see). However, the error persists when I try to add it.
I suspect that a DNS zone still exists under another team, but I don’t have access to it anymore. Could you please verify and remove any old DNS zones associated with my domain so I can use it on my current team?
Let me know if you need any domain verification from me. Thanks in advance for your help!
Hi Nathan,
Thanks for your response! I appreciate the confirmation that the verification record has been added.
Since the verification is complete, could you please proceed with removing the old DNS zone associated with my domain (dojicreates.com) so I can add it to my current Netlify team??
@dotguydoji Unfortunately you’ve misunderstood.
The verification isn’t complete, and I can’t proceed with any further assistance, as I don’t work for Netlify.
I’m just trying to keep things moving quicker for you by:
- Linking your disparate threads together so it’s easier to spot the real one
- Making it obvious that you’ve added a valid TXT record
At this point, you’ve just got to wait for their staff to do the manual verification/removal.
Feel free to upvote this thread, where I suggested it should be automated back in late 2021.
Oh, I see! My apologies for the misunderstanding. Do you know how long it usually takes for Netlify support to take action?
@dotguydoji I can’t give any guidance/estimates as I don’t work for them.
I’d recommend searching for other similar threads and seeing how long it took for others.
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Thank you for answering, maybe i’ll just wait.
I’ve escalated this to the helpdesk. You should hear back soon.
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That’s a good news, I’ll wait for the updates.
