[Support Guide] What you can do about this error message: "A DNS zone for this domain already exists on NS1"

I am trying to connect my domain “example.space” to my Netlify site, but I am encountering an issue. Previously, I made a mistake by entering “example.com” instead of “example.space” when setting up the domain on Netlify. I then tried to correct this by removing “example.com” and adding “example.space,” but I received the error message: “A DNS zone for this domain already exists on NS1.”

To resolve this, I have removed the Netlify nameservers (dns1.p09.nsone.net, dns2.p09.nsone.net, dns3.p09.nsone.net, dns4.p09.nsone.net) from my domain settings at my registrar, Porkbun.

Could you please remove the existing DNS zone for “example.space” from your system so that I can set it up again correctly? I believe this will allow me to reconnect my domain properly.

I’ve routed your request to our helpdesk, we’ll follow up via email.

Great, the sooner the better. Thanks.