Hello Netlify Support,
I’m trying to add the custom subdomain rtrsupractice.rsu.ac.th to my project
rtrsu-intern (https://rtrsu-intern.netlify.app), but I get:
“rsu.ac.th or one of its subdomains is already managed by Netlify DNS on another team.”
rsu.ac.th belongs to Rangsit University (Thailand). I’m staff of the Faculty of
Radiological Technology and have been officially allocated this subdomain by the
university’s IT office. I don’t have access to whichever team set up the Netlify DNS
zone — it’s likely another department at the university. I only need this ONE
subdomain; I’m not asking to take over the rsu.ac.th zone.
To prove ownership, the university has added this TXT record:
verified-for-netlify.rtrsupractice.rsu.ac.th → rtrsu-intern.netlify.app
DNS is already pointed at Netlify:
CNAME rtrsupractice.rsu.ac.th → rtrsu-intern.netlify.app
Could you please allow rtrsupractice.rsu.ac.th to be added to my team?
Thank you!