Stackknack.com or one of its subdomains is already managed by Netlify DNS on another team

shivamtiwari2009 · August 20, 2024, 8:36pm

Netlify site name: https://stackknack.netlify.app
Custom domain: stackknack.com
Error message: stackknack.com or one of its subdomains is already managed by Netlify DNS on another team.

Please Help!

Already added TXT record with
name : verified-for-netlify
value: stackknack.netlify.app

Edit
I have started getting below error, when trying to verify.

unexpected token at '<html>
<head><title>405 Not Allowed</title></head> <body> <center><h1>405 Not Allowed</h1></center> <hr><center>nginx/1.25.5</center> <script>(function(){function c(){var b=a.contentDocument||a.contentWindow.document;if(b){var d=b.createElement('script');d.innerHTML="window.__CF$cv$params={r:'8b668d95295010c3',t:'MTcyNDIwMDYzMC4wMDAwMDA='};var a=document.createElement('script');a.nonce='';a.src='/cdn-cgi/challenge-platform/scripts/jsd/main.js';document.getElementsByTagName('head')[0].appendChild(a);";b.getElementsByTagName('head')[0].appendChild(d)}}if(document.body){var a=document.createElement('iframe');a.height=1;a.width=1;a.style.position='absolute';a.style.top=0;a.style.left=0;a.style.border='none';a.style.visibility='hidden';document.body.appendChild(a);if('loading'!==document.readyState)c();else if(window.addEventListener)document.addEventListener('DOMContentLoaded',c);else{var e=document.onreadystatechange||function(){};document.onreadystatechange=function(b){e(b);'loading'!==document.readyState&&(document.onreadystatechange=e,c())}}}})();</script></body> </html> '

nathanmartin · August 21, 2024, 12:53am

@shivamtiwari2009 The support guide is here:

Netlify’s staff need to manually check the TXT record and remove the domain from other accounts.

It really should be self-service and a I made a feature request a few years ago regarding it:
https://answers.netlify.com/t/fix-another-site-is-already-using-this-domain-self-service/46443

The value that you chose might be ok, but following the procedure it should have been:

https://answers.netlify.com/t/stackknack-com-or-one-of-its-subdomains-is-already-managed-by-netlify-dns-on-another-team/124411

shivamtiwari2009 · August 21, 2024, 1:26am

After updating value, still getting error stackknack.com or one of its subdomains is already managed by Netlify DNS on another team.

nathanmartin · August 21, 2024, 1:39am

Did you read my last post?

Updating the TXT record doesn’t actually “do anything”.

It just provides proof to Netlify’s staff that you, the person that created this thread, have access to the DNS of that domain.

You need to wait for them to check the TXT record exists, then they will remove the domain from whatever other accounts on Netlify that it may be associated with.

Note: I can’t do it for you, I don’t work for them, I’m just trying to help you get your “ducks in a row”.

shivamtiwari2009 · August 21, 2024, 1:42am

ok thanks, I will wait for them to fix it.

SamO · August 21, 2024, 1:44pm

Hi, @shivamtiwari2009 Thank you for making the verification TXT record. Now that the verification is complete, please feel free to delete it at any time.

The domain as been removed from the other account and it should be possible for you to add it now. However, if you still cannot or if there are any questions, please reply here to let us know.

shivamtiwari2009 · August 21, 2024, 2:26pm

Hi @SamO

This seems to be working. Now I am having following issue
If I go to stackknack.com/ everything works fine but if I go to stackknack.com (i.e without trailing /) it does not work

nathanmartin · August 21, 2024, 2:35pm

@shivamtiwari2009 I see an Invalid SSL certificate error from Cloudflare on any route.

Have you provisioned an SSL certificate for the custom domain in the Netlify UI?

shivamtiwari2009 · August 21, 2024, 2:49pm

Thanks @nathanmartin for suggestion. I applied changes in my cloudflare. See image below.
Also, it seems like there is not issue with https://www.stackknack.com/ but having issue with stackknack.com or stackknack.com/

shivamtiwari2009 · August 21, 2024, 3:07pm

@nathanmartin This is working now. Issue was I was using proxy in cloudflare. I changed that to DNS only and now everything seems to be working. Thanks

SamO · August 21, 2024, 3:10pm

awesome to hear you got it resolved. Proxying with cloudfare doesn’t work with Netlify. For folks who see this thread… here is a relevant guide that might help you.