Hi team,
I’m facing an issue with my custom domain setup.
- Domain: customdomain.com
- Hosted on Netlify
- DNS managed via Namecheap
Current status:
- www.customdomain.com is working correctly on setting it as primary domain. But the customdomain.com still fails on redirect.
- customdomain.com (root domain) is not verifying in Netlify
- Netlify shows “Pending DNS verification” for root domain
- SSL shows error: “Certificate renewal incomplete: missing domains customdomain.com”
DNS configuration (Namecheap):
- A record → @ → 75.2.60.5
- A record → @ → 99.83.190.102
- CNAME → www → <site_name>.netlify.app
What I’ve already tried:
- Verified DNS multiple times
- Waited for DNS propagation
- Removed and re-added root domain in Netlify
- Set www as primary domain
- Confirmed DNS via external tools (A records resolving correctly globally)
Still, Netlify is unable to verify the root domain and SSL is not provisioning for it.
Could you please help check if there is any issue from Netlify’s side or if I’m missing something? Please note I’ve added domain on netlify a week ago. And still it’s not verified. I see the netlify IPs on DNS checker for my custom domain as well. Yet it’s still failing.
PFA the namecheap dns configurations.
Thanks!