SSL provisioning stuck in loop — DNS verifies but certificate never issues

Support
1

I have two Netlify sites with custom domains stuck in an SSL provisioning loop. DNS verification passes instantly every time I click the button, but the certificate never actually provisions. When I reload the page it resets back to “Waiting on DNS propagation” with a spinning wheel.

  • Site 1: averogroup-attendance — domain: attendance.averogroup-apps.eu

  • Site 2: averogroup-service — domain: service.averogroup-apps.eu

What I have done:

  • Nameservers on Namecheap correctly set to dns1-4.p05.nsone.net

  • Both domains resolve correctly to Netlify IPs

  • Removed and re-added custom domains multiple times

  • DNS verification button always returns “DNS verification was successful” immediately

  • Certificate never provisions regardless

Please can someone from Netlify staff manually force SSL certificate provisioning for both domains.

3

Hey @riskobo :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!