SSL certificate stuck on Waiting on DNS propagation

Support
1

Subject: SSL certificate stuck on “Waiting on DNS propagation” for several hours

Site name: chrisoyston (chrisoyston.netlify.app)
Custom domain: chrisoystonpsychology.co.nz

Hi team,

My SSL certificate has been stuck on “Waiting on DNS propagation” for several hours now. I’ve done the following checks and everything looks clean on my end:

  • Both A records (root and www) point to 75.2.60.5, confirmed via whatsmydns.net showing full global propagation
  • Let’s Debug (letsdebug.net) reports “All OK” for chrisoystonpsychology.co.nz — no issues found
  • DNS verification on the Netlify dashboard shows as successful

Given DNS looks fully propagated and clean, could someone please manually re-trigger or check the certificate provisioning for this domain?

Thanks in advance for your help.

2

Subject: SSL certificate stuck provisioning after 13+ hours, DNS verification succeeded twice

Site name: chrisoyston (chrisoyston.netlify.app)
Domain: chrisoystonpsychology.co.nz

Issue:
My custom domain’s SSL/TLS certificate has not provisioned. DNS verification has now succeeded twice, most recently about 13 hours ago, but the certificate still shows “Waiting on DNS propagation” / has not issued.

What I’ve already checked on my end:

  • dig A, AAAA, and NS records all look correct and clean — no duplicate A records, no leftover AAAA records
  • Ran the domain through Let’s Debug (letsdebug.net) — no errors reported (no CAA, AAAA, or DNSSEC issues flagged)
  • DNSSEC is not enabled at my registrar
  • CNAME for www is correctly pointed
  • Clicked “Retry DNS verification” multiple times

Given DNS checks out cleanly on my end and this has happened twice now, I suspect this may be a stuck job in the Let’s Encrypt provisioning queue on Netlify’s backend. Could someone please check the certificate provisioning logs for this site and manually re-trigger issuance if needed?

Thanks,